Returns & refunds

Faulty, damaged or wrong item

If a piece arrives with a defect, damaged, or isn't what you ordered, message us within 3 days of delivery with your order reference and photos (an unboxing video helps). We'll replace it or refund you in full, delivery included. This applies to every piece, including sale and pre-order pieces.

Size exchanges

• On-hand pieces can be exchanged for another size within 7 days of delivery, unworn, unwashed and with tags on, while that size is available. You pay the delivery both ways.
• Pre-order pieces are sourced for you, so they can't be exchanged or returned for change of mind. Check the size guide and the dress's own measurements before ordering, or ask us.
• Sale pieces can't be exchanged or returned for change of mind.

Cancelling an order

• Before we ship an on-hand piece, you can cancel for a full refund.
• A pre-order can be cancelled for a full refund within 24 hours of paying, before we've sourced it.

Refunds

Refunds go back the way you paid (GCash, Maya or bank transfer) within 7 days of us approving them, or of receiving the returned piece.

How to start

Contact us with your order reference. We'll reply with what to do and, for returns, where to send the piece. Please don't send anything back before we reply.

These rules are part of our Terms of sale and don't limit your rights under the Consumer Act of the Philippines.